Leave a message

When nobody is online, the visitor leaves a message for the team.

POST/v1/customer/action/send_offline_message

Leave a message

curl -X POST 'https://app.staging.mlive.chat/v1/customer/action/send_offline_message' \
  -H "Authorization: Bearer $MLC_CUSTOMER_TOKEN" \
  -H 'Content-Type: application/json' \
  -d '{
    "name": "Vera",
    "email": "vera@northwind.example",
    "message": "Is the green pack back in stock?"
  }'

const res = await fetch('https://app.staging.mlive.chat/v1/customer/action/send_offline_message', {
  method: 'POST',
  headers: {
    Authorization: `Bearer ${customerToken}`,
    'Content-Type': 'application/json',
  },
  body: JSON.stringify({
    "name": "Vera",
    "email": "vera@northwind.example",
    "message": "Is the green pack back in stock?"
  }),
});
const data = await res.json();

Response200

{
  "chat_id": "98c7f777-40e4-7888-8901-1999911daaaa",
  "thread_id": "855d7d51-73d8-7f38-8253-a11f50ceb306"
}

Specifics

Method URL	`POST https://app.staging.mlive.chat/v1/customer/action/send_offline_message`
Who can call it	Visitors, with a customer access token (`mlcc_`).

Request body

application/json

namestringrequired
emailstringrequired
messagestringrequired
Up to 4000 characters.
group_idinteger

Response

200 · application/json

OK.

chat_idstringrequired
thread_idstringrequired

Errors

default