Get a WebSocket ticket

One-time 30 s ticket for the visitor WebSocket.

429 when the organization is at its concurrent-visitor cap or the visitor exceeds 30/min.

POST/v1/customer/ws_ticket

curl -X POST 'https://app.staging.mlive.chat/v1/customer/ws_ticket' \
  -H "Authorization: Bearer $MLC_CUSTOMER_TOKEN"

const res = await fetch('https://app.staging.mlive.chat/v1/customer/ws_ticket', {
  method: 'POST',
  headers: {
    Authorization: `Bearer ${customerToken}`,
  },
});
const data = await res.json();

Response201

{
  "ticket": "f3T1dWl0LXRpY2tldC1leGFtcGxl",
  "url": "wss://app.mlive.chat/v1/ws?v=1&ticket=f3T1dWl0LXRpY2tldC1leGFtcGxl",
  "expires_in": 30
}

Specifics

Method URL	`POST https://app.staging.mlive.chat/v1/customer/ws_ticket`
Who can call it	Visitors, with a customer access token (`mlcc_`).
Rate limit	429 when the organization is at its concurrent-visitor cap or the visitor exceeds 30/min.

Response

201 · application/json

Issued.

ticketstringrequired
Single-use ticket, already inside url.
urlstring (uri)required
Wss://…/v1/ws?v=1&ticket=…, ready to open.
expires_in30required
Seconds the ticket stays valid.

Errors

401 unauthorized: No token, or the token expired or was revoked.
403 forbidden: This caller may not do this.
429 rate_limited: Too many requests. Wait the number of seconds in the Retry-After header.