1 bot on Starter, 5 bots on Team
Bots answer first. People take over.
Connect your own bot. It answers the usual questions, then passes the chat to a person with everything already said. AI reply suggestions are coming soon.
How a bot takes a chat
Your own bot, connected like any member of the team.
A bot joins the team
It has a name, a picture, groups and a chat limit, like any agent.
Bot first, or in turn
Per group, the bot takes every new chat first, or takes turns with your agents.
Quick replies
Buttons under the bot’s message for the questions you hear every day.
Hand over to a person
When the visitor asks for a person, the bot transfers the chat and your agent sees the whole conversation.
AI reply suggestions for your agents are coming soon. This page will say so when they ship, not before.
A chat handed to a person
Your bot answers what it knows. When the visitor asks for a person, it hands the chat over with the whole conversation attached, so nobody asks twice.
Talk to a human
One button under the bot’s message asks for a person.
The same chat
The visitor stays in the conversation they started.
AI replies next
AI reply suggestions are coming soon. This page will say so when they ship.