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Team plan: $29 per agent a month, billed annually

Live chat for support teams.

Every chat lands in one place, goes to whoever is free, and nobody misses a new one.

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The chat list at a busy moment: three chats of your own, and five visitors waiting in the queue, oldest first, each with how long they have waited.

Every chat in one inbox, sent to whoever is free

Chats go to the next free agent. Transfer to a colleague, leave a private note, or reply with a saved answer in two keystrokes.

See the team inbox
The Transfer chat dialog: four agents, each with their open chats out of their limit and whether they are accepting chats.

Let a bot take the routine questions

Your bot answers what it knows, and when the visitor asks for a person, it hands the chat over with the whole conversation attached.

See how bots hand over
The chat window with the Nori bot answering “Where is my order?”, quick reply buttons, and a Talk to a human button.

The Team plan for support teams

Unlimited agents and groups, supervision of live chats and five bots, per agent a month.

$29

per agent a month, billed annually

14 days

free trial of every Team feature

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The Team list: six members with their role, status, groups and chat limit.

See how fast your team answers

First response time, chat volume and satisfaction, by day, by agent or by group. Export any report to CSV.

See the reports
The First response time report: 45 seconds on average this week, with a bar for each day.