In every plan, from $15 per agent a month
Every chat in one inbox, sent to whoever is free.
Chats go to the next free agent. Transfer to a colleague, leave a private note, or reply with a saved answer in two keystrokes.
How the chat inbox works
Every tool your team uses on a chat, in the same window.
Sent to whoever is free
New chats go to an available agent in the right group, up to each agent’s chat limit. When everyone is busy, chats wait in order.
Transfer
Hand a chat to a colleague or a whole group. The visitor stays in the same conversation.
Supervise and notes
Join any chat to help a colleague, and leave notes only your team can see.
Saved replies and typing preview
Insert saved answers with #, and see what the visitor types before they send it.
Chat history
Every closed chat is searchable, with the visitor’s details and earlier conversations beside it.
Chats find a free agent
New chats go to an available agent in the right group, up to each agent’s chat limit. When everyone is busy, chats wait in order.
Waiting, oldest first
Chats wait in the queue in the order they came in.
How long they have waited
Every waiting chat shows its time, so the team sees who to pick up next.
Within each chat limit
A new chat never takes an agent over the number you set.